We follow the 'NO RETURNS' policy as the local offline retailers - original sellers of products- follow it. It means, the product once purchased on our site, it cannot be returned (or taken back) at any circumstances. However, the consumers can cancel their order before the product is dispatched from the vendor (seller). Sometimes, the return is accepted due to damage or manufacturing defect subject to the vendor's acceptance. We- as a marketplace - would only help the consumers connect with the sellers to resolving the issues pertaining to defect or damage but, cannot provide any guarantee. We request the buyers to cooperate with us in this regard.